Refund/Return Policy

At Cali Diamondz LLC, we take pride in offering high-quality THC-A cannabis products that are carefully crafted and curated for your enjoyment.

Due to the nature of our products and for safety and compliance reasons, we do not accept returns or offer refunds on any purchases.

1. No Returns All sales are final. We do not accept returns on any of our products, including but not limited to cannabis flower, edibles, and pre-rolls, due to the perishable and consumable nature of the products, as well as health and safety concerns.

2. No Refunds Once an order has been placed and processed, we are unable to offer refunds or exchanges. We recommend carefully reviewing your order before completing your purchase to ensure that you are selecting the correct products.

3. Damaged or Defective Products While we do not offer returns or refunds, if your order arrives damaged or you believe a product is defective, please contact our customer service team within 48 hours of receiving your order. We will assess the situation on a case-by-case basis and may provide a replacement for damaged or defective items at our discretion.

To report an issue, please contact us at:
Email: sales@calidiamondz.com
Phone: (888) 550-2369

When reporting damaged or defective items, please include your order number and photos of the product and packaging to help us resolve the issue quickly.

4. Shipping Issues We are not responsible for any shipping delays, lost packages, or incorrect addresses entered at the time of purchase. Please double-check your shipping details before submitting your order. If a package is lost in transit or undeliverable, we recommend contacting the shipping carrier for further assistance.

5. Contact Us If you have any questions or concerns about your order, please reach out to our customer service team.